- Free Gift Promo Black Friday 2024
- Delivery Information
- Packaging
- Returns & Exchanges Policy
- Returning Faulty Goods
- Gift Returns
- Late and Lost Deliveries
- Prices
- Feedback and Complaints
- Privacy Policy
- Environmental & Ethical Policy
- Online Security
- Klarna Payments
Free Gift Promo Black Friday 2024
The gift item must be added at checkout. We are unable to add or send gifts retroactively once the order has been accepted.
Only one gift is allowed per transaction. This offer cannot be combined with any other promotion. The free gift promotion ends on 02/12/2024 23:59 GMT.
If you choose to return your order, either in full or partially, and the remaining order value falls below the eligibility threshold, the free gift must also be returned. If the gift is not returned, its full price will be deducted from your refund.
In the event of technical issues, we reserve the right to remove any free items that were added in error.
Delivery Information
We cannot send to an unmanned PO BOX.
All UK Next Day orders are sent via Evri or DPD. You will receive an order confirmation with a tracking number and instructions to track your parcel.
All UK Standard orders are sent via Evri, with delivery taking 2-3 working days. If delayed, call us on 020 3397 5880.
From 01.01.21, countries in the EU may need to pay VAT and duty.
Non-EU orders are exclusive of VAT (20%), which is removed at checkout.
*Please be aware that any duty and taxes due in the destination country are the customer's responsibility.
*Orders are dispatched the same working day if received by 12 noon UK time; otherwise, they will be dispatched the next working day. Working days are Monday to Friday.
Packaging
Jewelry is packaged in a Fable-branded gift box with a cotton pouch and gift card. Other accessories are packaged with branded swing tags and in a protective external carton box.
Returns & Exchanges Policy
Earrings and face masks are excluded from refunds due to hygiene reasons (according to relevant UK/EU regulations). For our full returns and exchange policy, see here.
Returning Faulty Goods
If your goods are faulty or damaged, contact customer services at +44(0)20 3397 5880 or help@fableengland.com. We will arrange a replacement or refund. Do not accept damaged or open deliveries and contact us immediately.
We cover return postage for faulty goods. Faulty items are accepted for return if delivered faulty or develop a manufacturing fault within six months of delivery.
Gift Returns
Received a gift? We offer an exchange for an item of equal or greater value. All other terms apply to exchange requests.
Order Cancellation
To cancel an order, call customer service at +44(0)20 3397 5880. Orders can only be canceled if they have not been dispatched. If already dispatched, follow the return instructions above.
Request a Return Number within 7 days of receipt to receive a refund of postage and item costs. Your statutory rights remain unaffected.
Late and Lost Deliveries
If your delivery is delayed, contact us for a tracking number to locate it. Lost items cannot be refunded or replaced until 20 working days (30 days for international orders) after dispatch.
For international deliveries, local postal services handle final delivery. Customs checks may cause delays of 1-2 weeks.
If an item is tracked as delivered but not received, it may have been delivered to a post room or signed for by someone else. Check the signature on the courier’s website.
Items not received must be reported within 30 days of the order date. Fable England cannot be held responsible for goods lost or delayed in transit.
Prices
Goods are charged at the price shown at the time of order and include VAT. We may offer promotional discount codes, but they only apply to full-price items and cannot be used with other offers or discounts.
Feedback and Complaints
We welcome feedback to help improve our service. For complaints, contact us here.
Privacy Policy
You agree to be bound by the terms of our Privacy Policy.
Environmental & Ethical Policy
We take environmental responsibility seriously and aim to do right by our customers, suppliers, partners, employees, and investors.
Online Security
We do not store financial information like credit or debit card numbers. Payments are handled securely by Visa, MasterCard, and American Express via Stripe.
Klarna Payments
To offer Klarna’s payment methods, we may pass your contact and order details to Klarna to assess eligibility. Your personal data is processed in line with Klarna’s privacy notice.