- Delivery Information
- Packaging
- Returns & Exchanges Policy
- Returning Faulty Goods
- Gift Returns
- Late and Lost Deliveries
- Prices
- Discount Codes
- Feedback and Complaints
- Privacy Policy
- Environmental & Ethical Policy
- Online Security
-
Klarna Payments
Delivery Information
We cannot send to an unmanned PO BOX.
All UK Next Day orders are sent via Royal Mail. You will receive an order confirmation with a tracking number and instructions to track your parcel.
All UK Standard orders are sent via Royal Mail, with delivery taking 2-3 working days. If delayed, call us on 0044 204 5387902.
From 01.01.21, countries in the EU may need to pay VAT and duty.
Non-EU orders are exclusive of VAT (20%), which is removed at checkout.
*Please be aware that any duty and taxes due in the destination country are the customer's responsibility.
*Orders are dispatched the same working day if received by 12 noon UK time; otherwise, they will be dispatched the next working day. Working days are Monday to Friday.
Customer Responsibility for Delivery Address Accuracy
Customers are responsible for ensuring that the delivery address provided at checkout is complete and accurate. Fable England is not liable for delays or non‑delivery caused by incorrect or incomplete addresses.
If an incorrect or incomplete address is provided:
Before dispatch: We will make every effort to update the address if the order has not yet been processed by our warehouse.
After dispatch: We are unable to amend the delivery address once the parcel has been handed to the courier. Most carriers do not permit mid‑transit address changes.
Undeliverable or Incorrect Address Deliveries
If the courier is unable to deliver due to an incorrect or incomplete address, the parcel will be returned to Fable England. Once received back into our warehouse, we will contact you to arrange either:
Re‑delivery to a corrected address (additional shipping fee applies), or
A refund for the item(s) returned (original shipping costs are non‑refundable).
Delivery to the Address Provided
Fable England will deliver your order to the exact address provided at checkout. It is the customer’s responsibility to ensure that the delivery address entered is complete and accurate.
If a parcel is delivered to an incorrect or incomplete address supplied by the customer, and the parcel is not returned to us by the courier or the recipient, Fable England cannot be held responsible for the loss of the parcel and is unable to offer a refund or replacement.
If the parcel is returned to us, we will contact you to arrange either:
Re‑delivery to the corrected address (additional shipping fee applies), or
A refund for the returned items (original shipping costs are non‑refundable).
Packaging
Jewellery is packaged in a Fable-branded gift box with a cotton pouch and gift card. Other accessories are packaged with branded swing tags and in a protective external carton box.
Returns & Exchanges Policy
Earrings and face masks are excluded from refunds due to hygiene reasons (according to relevant UK/EU regulations). For our full returns and exchange policy, see here.
Please note that shipping costs for the original delivery aren’t refunded on returns unless the item is faulty.
Returning Faulty Goods
If your goods are faulty or damaged, contact customer services at 0044 204 5387902 or help@fableengland.com. We will arrange a replacement or refund. Do not accept damaged or open deliveries and contact us immediately.
We cover return postage for faulty goods. Faulty items are accepted for return if delivered faulty or develop a manufacturing fault within six months of delivery.
Gift Returns
Received a gift? We offer an exchange for an item of equal or greater value. All other terms apply to exchange requests.
Order Cancellation
To cancel an order, call customer service at 0044 204 5387902. Orders can only be canceled if they have not been dispatched. If already dispatched, follow the return instructions above.
Request a Return Number within 7 days of receipt to receive a refund of postage and item costs. Your statutory rights remain unaffected.
Late and Lost Deliveries
If your delivery is delayed, contact us for a tracking number to locate it. Lost items cannot be refunded or replaced until 20 working days (30 days for international orders) after dispatch.
For international deliveries, local postal services handle final delivery. Customs checks may cause delays of 1-2 weeks.
If an item is tracked as delivered but not received, it may have been delivered to a post room or signed for by someone else. Check the signature on the courier’s website.
Items not received must be reported within 30 days of the order date. Fable England cannot be held responsible for goods lost or delayed in transit.
Prices
Goods are charged at the price shown at the time of order and include VAT. We do not offer a price-matching service. Prices for our products are subject to change without notice. We may offer promotional discount codes, but they only apply to full-price items and cannot be used with other offers or discounts. We will not be liable to you or any third party for any price change, product modification, or suspension.
Discount Codes
Please note that only 1 discount code can be used per order. The system also does not allow you to add the discount code in combination with the code generated by the redemption of accumulated points.
Discount and Media codes must be used at the time the order is placed, we are unable to add them to the order retrospectively.
Feedback and Complaints
We welcome feedback to help improve our service. For complaints, contact us here.
Privacy Policy
You agree to be bound by the terms of our Privacy Policy.
Environmental & Ethical Policy
We take environmental responsibility seriously and aim to do right by our customers, suppliers, partners, employees, and investors.
Online Security
We do not store financial information like credit or debit card numbers. Payments are handled securely by Visa, MasterCard, and American Express via Stripe.
Klarna Payments
To offer Klarna’s payment methods, we may pass your contact and order details to Klarna to assess eligibility. Your personal data is processed in line with Klarna’s privacy notice.
