Terms & Conditions

DELIVERY INFORMATION

Orders are sent via USPS, UPS, and FedEx.   A signature may be required upon delivery, and we’re unable to ship to unmanned PO Boxes. Once your order has been dispatched, you’ll receive a confirmation email with tracking details so you can follow your parcel’s journey.

PACKAGING

Jewellery is packaged in a Fable branded gift box, which includes a cotton pouch and gift card. All other accessories will arrive protectively packaged with branded swing tags. All products will be packaged in a protective external carton box.

RETURNS AND EXCHANGES POLICY

Please note that earrings and face masks are excluded from the refund policy due to hygiene reasons, in accordance with relevant UK regulations. We are unable to refund or exchange any earrings purchased at Fable. For the returns and exchange policy, please see here.

RETURNING FAULTY GOODS

In the rare event that goods are delivered faulty or damaged, please contact our customer services department at (0)0044 204 538 7902 or email help@fableengland.com or WhatsApp +447356225500 so we can arrange a replacement or refund. If the package you receive is damaged or open, please do not accept the delivery and contact customer services immediately to arrange a replacement. We will bear the cost of returning the goods and issue a re-delivery.

Faulty items will only be accepted for return if the goods have been delivered to the customer damaged, or if a manufacturing fault occurs within 6 months after delivery. All items returned as faulty will be assessed by Fable. Any item showing damage due to fair wear or accidental damage will not be accepted as faulty.

GIFT RETURNS

If you have received an item as a gift, we will happily offer an exchange for an item of the same or greater value. Please note that the above terms still apply to all exchange requests.

ONLINE ORDER CANCELLATION

If you wish to cancel an order placed online, please phone our customer service team at email, help@fableengland.com or WhatsApp +447356225500 or phone +44 204 538 7902. Orders can only be cancelled if they have not already been dispatched. If your order has been dispatched, we are unable to redirect it. Please follow the return instructions upon receipt. Provided that a Return Number has been requested within 7 days of receipt, your original postage costs will be refunded along with the full cost of the item.

This does not affect your statutory rights.

LATE AND LOST DELIVERIES

Items not received but tracked as delivered:   This can sometimes happen when parcels are delivered to workplaces or shared buildings. Your item may have been delivered to a mailroom, reception area, or colleague, and someone else may have signed for it. You can check the signature or delivery confirmation by entering your tracking number on the courier’s website. Please note that we do not refund or replace items that are tracked as delivered. For this reason, we recommend having orders delivered to your home address.

Items not received:   If you do not receive your delivery, please report it to us within 14 days of the order date. Fable England cannot be held responsible for goods that are lost or delayed in transit. All US orders are shipped from within the USA via USPS, UPS, or FedEx, and tracking details are provided once your parcel has been dispatched.

PRICES

Goods are charged at the price shown on the product pages on the date the customer places the order. Prices are not inclusive of sales tax; any applicable tax will be calculated and added at checkout. Orders will be processed at our published prices at the time of purchase and cannot be amended due to promotions applied at a later time. All prices are stated in $US Dollars.

We may offer promotional discount codes from time to time (either directly or via third parties). These codes may only be applied to purchases of full‑price items and cannot be used in conjunction with any other offers or discounts.

DISCOUNT CODES

Please note that only 1 discount code can be used per order. The system also does not allow you to add the discount code in combination with the code generated by the redemption of accumulated points.

FEEDBACK AND COMPLAINTS

We welcome feedback from our customers as it helps us improve our service. If you have a complaint about any part of our service, please contact us email us at, help@fableengland.com

PRIVACY POLICY

You acknowledge and agree to be bound by the terms of our Privacy Policy.

ENVIRONMENTAL & ETHICAL POLICY

As a company, we take our environmental responsibility seriously. We are equally serious about doing right by our customers, suppliers, partners, employees, and investors.

ONLINE SECURITY

We do not store financial information like credit or debit card numbers on this site. All transactions are handled by a secure online independent payment service provider. We accept payment online by Visa, MasterCard, and American Express via the secure payment provider, Stripe.

SERVICES AND CONDITIONS OF USE

As part of our service, we agree to provide you with information and other services that we may offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines below. Please note that you will be referred to as ‘customer’ in this agreement.