Terms & Conditions

1. End of Summer Promo
2. Delivery Information
3. Packaging
4. Returns & Exchanges Policy
5. Returning Faulty Goods
6. Late and Lost Deliveries
7. Prices
8. Discount Codes
9. Feedback and Complaints
10. Privacy Policy
11. Environmental & Ethical Policy
12. Online Security

End of Summer Promo

EUROPE - Terms & Conditions

Promotion Period:   
Valid from Friday 28 August 00:00 BST to Monday 31 August 23:59 BST.

Offer Details:
10% off automatically applied at checkout - only full-price products.
200 bonus loyalty points awarded after purchase (redeemable on your next order).

Minimum spend: €50 on full‑price items.

Eligibility & Restrictions:
Offer applies to full‑price items only.
Items already discounted or on promotion are excluded.
Bonus points will be added to the customer’s loyalty account after the order is completed.
Promotion cannot be combined with any other discounts, offers, or promotional codes.
Standard return and exchange policies apply.
Fable England reserves the right to amend or withdraw the promotion at any time.

Legal Note

As required by EU legislation, free gifts will appear with a nominal charge of €0.10 at checkout. This amount will be converted into your local currency

DELIVERY INFORMATION

EU Free Standard (on orders over €50): 3-10 business days depending on delivery country. EU Standard €4: 3-10 business days depending on delivery country.

All products will be sent from the Netherlands and can only be shipped within the EU (for international shipping, please visit www.fableengland.com). On some occasions, orders will be split into two parts. 

Customer Responsibility for Delivery Address Accuracy

Customers are responsible for ensuring that the delivery address provided at checkout is complete and accurate. Fable England is not liable for delays or non‑delivery caused by incorrect or incomplete addresses.

If an incorrect or incomplete address is provided:

Before dispatch: We will make every effort to update the address if the order has not yet been processed by our warehouse.

After dispatch: We are unable to amend the delivery address once the parcel has been handed to the courier. Most carriers do not permit mid‑transit address changes.


Undeliverable or Incorrect Address Deliveries

If the courier is unable to deliver due to an incorrect or incomplete address, the parcel will be returned to Fable England. Once received back into our warehouse, we will contact you to arrange either:

Re‑delivery to a corrected address (additional shipping fee applies), or

A refund for the item(s) returned (original shipping costs are non‑refundable).

Delivery to the Address Provided

Fable England will deliver your order to the exact address provided at checkout. It is the customer’s responsibility to ensure that the delivery address entered is complete and accurate.
If a parcel is delivered to an incorrect or incomplete address supplied by the customer, and the parcel is not returned to us by the courier or the recipient, Fable England cannot be held responsible for the loss of the parcel and is unable to offer a refund or replacement.
If the parcel is returned to us, we will contact you to arrange either:
Re‑delivery to the corrected address (additional shipping fee applies), or
A refund for the returned items (original shipping costs are non‑refundable).

PACKAGING

Jewellery is packaged in a Fable-branded gift box, which includes a cotton pouch and a gift card. All other accessories will arrive protectively packaged with branded swing tags. All products will be packaged in a protective external carton box.

RETURNS AND EXCHANGES POLICY

Please note that earrings and face masks are excluded from the refund policy due to hygiene reasons, according to relevant EU regulation. We are unable to refund or exchange any earrings purchased at Fable. For the returns and exchange policy, please see here.

RETURNING FAULTY GOODS

In the rare event that goods are delivered faulty or damaged, please contact our customer services department on +34 622 016 594 or email [email protected] so we can arrange a replacement or refund. If the package you receive is damaged or open, do not accept the delivery and contact customer services immediately to arrange a replacement. We will bear the costs of postage to return the goods and issue a re-delivery.

Faulty items will only be accepted for return if the goods have been delivered to the customer damaged, or if a manufacturing fault occurs within 6 months after delivery. Items that are returned as faulty will be assessed by Fable, and any item showing damage due to fair wear or accidental damage will not be accepted as faulty.

ONLINE ORDER CANCELLATION

If you wish to cancel an order placed online, please phone our customer service team on +34 622 016 594 or email [email protected]. Orders can only be cancelled if they have not already been dispatched. If your order has been dispatched, follow the return instructions upon receipt.

This does not affect your statutory rights.

LATE AND LOST DELIVERIES

If your delivery has been delayed, please contact us, and we will provide you with the tracking number to locate it with the carrier.

Items not received but tracked as delivered: This frequently happens when items are delivered to workplaces. In some cases, your item might have been delivered to a post room or colleague within your company, and someone else will have signed for it. You can check the signature by entering your tracking number on the courier’s website. Please note that we do not refund or replace items tracked as delivered. For this reason, we recommend getting items delivered to your home address.

Items not received: If you do not receive your delivery, report it to us within 30 days of the order date.

PRICES

Goods are charged at the price shown on the product pages on the date the customer places the order, and are inclusive of VAT. Errors and omissions are accepted. Orders will be processed at our published prices at the time of order and cannot be changed due to promotions at a later time. All prices are stated in Euros (€).

We may offer promotional discount codes from time to time. These codes may only be applied to purchases of full-price items and cannot be used with any other offer or discounts.

DISCOUNT CODES

Please note that only 1 discount code can be used per order. The system also does not allow you to add the discount code in combination with the code generated by the redemption of accumulated points.

FEEDBACK AND COMPLAINTS

We welcome feedback from our customers as it helps us improve our service. If you have a complaint, please send an email to [email protected].

PRIVACY POLICY

You acknowledge and agree to be bound by the terms of our Privacy Policy.

ENVIRONMENTAL & ETHICAL POLICY

As a company, we take our environmental responsibility seriously. We are equally serious about doing things right by our customers, suppliers, partners, employees, and investors.

ONLINE SECURITY

We do not store financial information like credit or debit card numbers on this site. All transactions are handled by a secure online independent payment service provider. We accept payment online by Visa, MasterCard, and American Express via Stripe.

SERVICES AND CONDITIONS OF USE

As part of our service, we provide information and other services, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree to use our services in a manner consistent with applicable laws and regulations and in accordance with the terms outlined below. You will be referred to as ‘customer’ in this agreement.